Understanding Echo RO

Product Specifications:

Water Quality Guidelines

To ensure optimal performance and extend the lifespan of your Echo RO™ system, it is important to monitor your incoming water quality.

Water Hardness

For best results, maintain water hardness levels below:

• 7 grains per gallon (GPG), or
• 120 parts per million (ppm)

Excessive hardness can reduce the efficiency of the RO membrane over time.

💡Tip: Using a water softener before your RO system can significantly extend the life of the RO membrane and improve overall performance.

Total Dissolved Solids (TDS)

Total Dissolved Solids (TDS) is a key indicator of your system’s performance. TDS measures the concentration of dissolved substances in your water, including minerals, salts, and metals.

• A properly functioning RO system will significantly reduce TDS levels.
• Even if your incoming water is hard, the system is working correctly as long as the filtered water TDS remains within an acceptable range.
  ✅ Note: Regularly testing your water’s TDS levels can help you determine when maintenance or filter replacement is needed.

Important Safety Information for the Echo RO™

To ensure safe operation and maintain your warranty coverage, follow the guidelines below when using your Echo RO™ system:

Electrical Safety

• Use only the original power supply and adapter provided with the unit.
• Plug the system into a surge protector (required to maintain warranty coverage).

Parts & Accessories

• Use only manufacturer-certified replacement filters, parts, and cables.
• Unauthorized components may damage the system and void the warranty.

Maintenance Safety

• Before replacing filters:
  1. Turn off the water supply.
  2. Open the faucet to release internal pressure.

Environmental Conditions

• Do not install or operate the system in temperatures at or below 32°F (0°C).
• Freezing conditions may damage internal components.

Handling & Installation

• Handle the unit with care when moving or uninstalling.
• Avoid dropping or applying excessive force to prevent internal damage.

‼️ Warning: Failure to follow these safety instructions may result in system damage, reduced performance, or voided warranty.

What’s Included with Your Echo RO™ System

Carefully unpack your Echo RO™ system and verify that all components listed below are included before beginning installation.

Main Unit

• Tankless Echo RO™ Machine
• Pre-installed filter cartridges:
  • Spun PP Filter (PP) – Removes sediment such as dirt, rust, and particles
  • Carbon Block Filter (CTO) – Reduces chlorine, taste, and odors
  • RO Membrane – Removes dissolved contaminants, including heavy metals and impurities
  • Post Activated Carbon Filter (T-33) – Enhances taste and final water quality
    

Accessory Box Includes

• 3/8” T-Valve (water supply connection)
• SMPS 24V 4A Power Adapter (non-grounded US plug)
• Drain Clamp with 1/4” Quick Connect
• Tubing:
  • 5 ft White (3/8”)
  • 5 ft Blue (1/4”)
  • 5 ft Red (1/4”)
• Quick Connect Locking Clips:
  • (2) 3/8” clips
  • (7) 1/4” clips

💡Tip: Lay out all components and compare them with this list before installation to ensure nothing is missing.

🔗 Echo RO/Server Faucet Unboxing

How to Install the Echo RO™ System

Follow these steps carefully to install your Echo RO™ system. Allow approximately 30–60 minutes for installation.

⚠️ Important: The system requires a drain connection to remove wastewater produced during filtration.

Step 1: Install the T-Valve & Source Water Connection

‼️ Warning: Connect only to the cold water line. Connecting to hot water will damage the system.

1. Turn off the cold water valve under your sink.
2. Disconnect the cold water supply line.
   
3. (Optional) Wrap threads with Teflon tape for a tighter seal.
4. Install the 3/8” T-valve onto the cold water valve.
5. Reconnect your sink’s cold water line to the T-valve.
6. Insert the white 3/8” tubing into the T-valve connection until fully seated.
   

Step 2: Prepare the Echo RO™ Ports

Before connecting any tubing, you must remove the protective plugs from the system ports located on the back of the unit.

2.1 Locate the Port Connections

1. Position the Echo RO™ unit so you can clearly see the back panel.
2. Identify the three elbow-style connection ports.
3. Each port will have a protective plug inserted to prevent debris from entering during shipping.

2.2 Understand the Quick-Connect Mechanism

Each port uses a push-fit (quick-connect) fitting with a small circular ring called a collar.

• The collar must be pressed inward to release anything inserted into the port.
• Pulling without pressing the collar will lock the plug in place.

2.3 Remove the Protective Plugs

Repeat the following steps for all three ports:

1. Place one hand on the port to stabilize the unit.
2. Using your fingers, press down firmly on the small circular collar around the base of the plug.
3. While holding the collar down:
   • Gently pull the plug straight out from the port
   • Release the collar once the plug is removed.
     ⚠️ Important: Do not use excessive force. If the plug does not come out easily, ensure the collar is fully pressed before pulling.

2.4 Inspect the Ports

After removing all plugs:

• Check that each port is:
  • Clear of debris
  • Undamaged
  • Ready to accept tubing

💡 Tip: Keep the removed plugs in case you need them for future storage or transport.

🎥 How to remove plugs from Port

Step 3: Install the Drain Clamp

⚠️ Important: Drill through only one side of the drain pipe. Drilling through both sides may cause leaks and improper drainage.

3.1 Select the Installation Location

1. Locate the drain pipe under your sink.
2. Identify the P-trap (the curved section of pipe).
3. Choose a straight section of pipe above the P-trap.
   • This ensures proper wastewater flow and prevents backflow.
4. Make sure the selected area is:
   • Easily accessible
   • Free from obstructions
   • Flat enough for the clamp to seal properly

3.2 Drill the Drain Hole

1. Using a drill with a ¼-inch drill bit, carefully drill a hole into one side only of the drain pipe.
2. Drill slowly to avoid cracking or damaging the pipe.
3. After drilling:
   • Remove any plastic or debris around the hole
   • Ensure the hole is clean and smooth for a proper seal

3.3 Prepare the Foam Gasket

1. Locate the foam pad (gasket) included with the drain clamp.
2. Remove the pre-cut circular center piece from the foam pad.
3. Peel off the adhesive backing.
4. Attach the foam pad to the inside of the drain clamp bracket, aligning the hole in the foam with the clamp opening.
   

💡 Tip: Proper alignment of the foam gasket helps prevent leaks and ensures a tight seal.

3.4 Attach the Drain Clamp

1. Position the drain clamp over the drilled hole:
   • Ensure the clamp opening lines up exactly with the hole in the pipe
2. Hold both halves of the clamp around the pipe.
3. Insert the bolts through the clamp holes.
4. Tighten the nuts evenly on both sides:
   • Alternate tightening between screws to keep pressure even
   • Do not overtighten, as this may crack the pipe

3.5 Final Check

• Confirm the clamp is:
  • Firmly secured
  • Properly aligned with the drilled hole
  • Sealed tightly with the foam gasket in place

⚠️  Important: A properly installed drain clamp prevents leaks and ensures efficient wastewater flow from your Echo RO™ system.
 

Step 4: Connect the Drain Tubing

This step connects the wastewater line from your Echo RO™ system to the drain pipe. Proper installation ensures efficient drainage and prevents leaks or backflow.

4.1 Insert Tubing into the Drain Clamp

1. Locate the red 1/4” tubing included with your system.
2. Take one end of the tubing and insert it into the quick-connect opening on the drain clamp.
3. Push the tubing in firmly until it stops (approximately ½–¾ inch).

4.2 Position the Tubing Inside the Drain Pipe

1. Ensure the tubing extends slightly into the drain pipe through the drilled hole.
2. Adjust the tubing so that it:
   • Points downward in the direction of water flow
   • Does not point upward or sit flush, which could cause backflow or noise

💡 Tip: Proper downward positioning helps wastewater flow smoothly and prevents splashing or backup.

4.3 Secure the Drain Connection

1. Attach a locking clip to the quick-connect fitting on the drain clamp.
2. Ensure the clip is fully seated to prevent the tubing from loosening over time.

4.4 Connect Tubing to the Echo RO™ Unit

1. Take the other end of the red tubing and locate the port labeled “Drain” on the back of the unit.
2. Insert the tubing into the port:
   • Push firmly until fully seated
   • You should feel slight resistance followed by a secure fit

4.5 Secure the RO Unit Connection

1. Attach a locking clip to the drain port connection.
2. Confirm the tubing is locked in place and cannot be easily pulled out.

4.6 Final Check

• Verify both ends of the tubing are:
  • Fully inserted
  • Secured with locking clips
• Confirm tubing is:
  • Not kinked or bent
  • Routed smoothly without sharp turns

⚠️  Important: Improper drain tubing installation can cause leaks, noise, or reduced system performance.

Step 5: Install the Echo RO™ Faucet 

This step installs the dedicated RO faucet used to dispense filtered water from your Echo RO™ system.

✅ Note: If connecting to an Echo Flow system, follow the separate “Echo RO & Echo Server Installation” instructions.

5.1 Prepare the Faucet Assembly

1. Unpack the RO faucet and components.
2. Thread the faucet base onto the bottom of the faucet stem.
3. Slide the rubber washer onto the threaded stem:
   • This washer will sit between the faucet and sink surface to prevent leaks

5.2 Insert the Faucet into the Sink

1. Locate the secondary hole on your sink or countertop:
   • Often used for soap dispensers or sprayers
2. Insert the faucet stem down through the hole.
3. Ensure the faucet is:
   • Properly aligned
   • Facing forward in the desired direction

5.3 Secure the Faucet from Below

From underneath the sink, install the hardware in the following order:

1. Slide on the under-sink washer
2. Add the lock washer
3. Thread on the mounting nut

Then:

4. Tighten the mounting nut by hand until snug
5. Use a wrench (if needed) to secure firmly, ensuring:
   • The faucet does not wobble
   • The top remains properly aligned

💡 Tip: Avoid overtightening, which may damage the sink or hardware.

5.4 Attach the Faucet Connection Fitting

1. Locate the thread-to-1/4” push-fit fitting.
2. Screw the fitting onto the bottom of the faucet stem.
3. Tighten securely by hand (use a wrench only if necessary).

5.5 Final Check

• Confirm the faucet is:
  • Straight and properly aligned
  • Firmly secured with no movement
• Ensure the fitting is tightly attached and ready for tubing connection

⚠️  Important: A properly installed faucet ensures leak-free operation and consistent water flow.

🎥 Echo RO Faucet Unboxing Video

Step 6: Connect the Echo RO to the RO Faucet

This section guides you through connecting the filtered water line from your Echo RO™ system to the faucet.

6.1 Identify the Correct Port

1. Locate the back panel of the Echo RO™ unit.
2. Find the port labeled “PURE”:
   • This is the outlet for clean, filtered water

6.2 Insert the Blue Tubing into the RO Unit

1. Take the blue 1/4” tubing.
2. Insert one end into the “PURE” port:
   • Push firmly until the tubing stops (about ½–¾ inch insertion)
3. Gently pull back to confirm it is securely locked in place

⚠️  Important: If the tubing is not fully inserted, it may leak or disconnect during use.

6.3 Connect the Tubing to the Faucet

1. Take the other end of the blue tubing.
2. Insert it into the thread-to-1/4” push-fit fitting attached to the faucet base.
3. Push the tubing in completely until it seats firmly inside the fitting.

6.4 Secure and Inspect the Connection

• Attach a locking clip (if included) to the faucet fitting connection.
• Ensure:
  • The tubing is fully inserted
  • The connection feels tight and secure

6.5 Check Tubing Alignment

• Verify the tubing:
  • Runs smoothly without sharp bends
  • Is not twisted or kinked
  • Has enough slack to avoid strain on connections

Step 7: Final Steps: Turn On & Inspect the System

7.1 Restore Water Supply

1. Slowly reopen the cold water valve under your sink.
2. Turn the T-valve handle so it aligns with the tubing:
   • This indicates the valve is open

7.2 Check for Leaks

1. Inspect all connection points, including:
   • T-valve
   • Drain connection
   • RO unit ports
   • Faucet fitting
2. Look for any signs of:
   • Dripping
   • Moisture
   • Loose fittings

7.3 Verify All Connections

• Ensure all tubing is:
  • Fully inserted into quick-connect fittings
  • Secured with locking clips where applicable
    

7.4 Initial System Check

• Run water through the faucet briefly.
• Recheck all connections after a few minutes to confirm there are no leaks.

⚠️  Important: A proper seal at every connection point is essential for safe operation and optimal performance.

Echo RO Display

The Echo RO™ system includes an easy-to-read display that provides real-time information about system status, water quality, and filter life. Understanding these indicators will help you monitor performance and maintain your system effectively.

Power Indicator Light

• The power indicator light confirms that the system is receiving power and operating correctly.
• When illuminated:
  • The unit is powered on
  • The system is either in standby mode or actively producing water

✅ Note: If the light is off, check the power supply, outlet, and connections.
 

TDS Display (Before & After Filtration)

The display shows Total Dissolved Solids (TDS) readings in parts per million (PPM) while water is being dispensed.

What You’ll See:

• Incoming Water TDS:
  • Indicates the level of dissolved substances in your source water
• Filtered Water TDS:
  • Shows the TDS level after the RO filtration process

How to Use This Information:

• Compare the two values to monitor system performance
• A significant reduction in TDS indicates proper filtration
• Consistently higher-than-normal filtered TDS may indicate:
  • Filter wear
  • Need for maintenance or replacement

💡 Tip: Periodically check TDS readings to track filter efficiency over time.
 

Filter Life Indicator

The display includes six illuminated bars, each representing the lifespan of a filter.

How It Works:

• Each bar gradually turns off as the filter is used
• The number of remaining bars indicates the remaining filter life

When to Replace Filters:

• When all bars are off, the filter has reached the end of its lifespan
• Replace the filter promptly to maintain water quality and system performance

⚠️  Important: Delaying filter replacement may reduce filtration effectiveness and water taste.
 

Quick Status Summary

• Power Light On → System is operating
• TDS Display Active → Real-time water quality monitoring
• Filter Bars Decreasing → Normal usage and wear

Display Alerts and Troubleshooting

Filter Cartridge Replacement

Regular filter replacement is essential to maintain water quality and ensure optimal performance of your Echo RO™ system.

✅ Note: Filter lifespan may vary depending on:

• Incoming water quality
• Daily water usage
• TDS levels

Always refer to the filter life indicator on the display for the most accurate replacement timing.
 

Understanding Filter Lifespan

• Higher TDS or hard water may shorten filter life
• Lower usage may extend replacement intervals
• Regular monitoring ensures consistent water quality

💡 Tip: Replace filters promptly when indicated to avoid reduced performance or poor taste.

To learn more about the filters within your system, visit 🔗 Echo RO™ Filter Specifications 

How to Replace Your Echo RO™ Cartridges

Follow these steps before removing or replacing any filters:

Step 1: Turn Off the Water Supply

1. Locate the water supply valve connected to your Echo RO™ system.
2. Turn the valve OFF to stop water flow.

Step 2: Depressurize the System (Critical Step)

‼️ Warning: Failure to release pressure may damage internal components (e.g., springs), cause leaks or sudden water discharge, and void your warranty.

1. Confirm the water supply is OFF.
2. Open the RO faucet to release internal pressure.
3. Allow water to flow until it slows or stops completely.
   The system may display “Water Lack” and/or emit repeated chimes (if still powered on.) ✅ Note: This is normal and indicates low pressure.
4. Once depressurized:
   It is safe to remove and replace filter cartridges
   No internal pressure should remain in the system

Important: Never attempt to remove filters while the system is pressurized, as this may cause leaks or damage.
 

Step 3: Power Off and Access the Filters

1. Unplug the Echo RO™ from the power source.
2. Open or remove the top cover/lid to access the filter compartment.

Step 4: Remove the Old Filters

1. Grip the filter cartridge handle firmly.
2. Rotate the cartridge 90° counterclockwise.
3. Pull the filter straight out of the housing.
   Tips:
   - Use a rag for a better grip if needed
   - A wrench may be used gently on the top for extra leverage
4. Place a towel or bucket underneath to catch any water drips.
5. Take note of:
   • Filter order
   • Orientation (position and direction)

Step 5: Install the New Filters

1. Insert each new filter into the correct slot:
   • Match the same order and position as the previous filters
2. Ensure:
   • The filter is fully seated
   • The numbers face the right side of the unit
3. Align the arrow indicator with the unlock position.
4. Rotate the filter 90° clockwise to lock into place.

⚠️  Important: Do not overtighten. This may damage the housing or O-rings.

Step 6: Close the Unit

• Replace and secure the lid/cover over the filter compartment.
  

Step 7: Restore Water Supply

1. Slowly turn the water supply valve ON.
2. Inspect around the filter housings for:
   • Leaks
   • Loose fittings
   • If no leaks are present, proceed to flushing.

Step 8: Flush the New Filters

1. The system may begin an automatic flush cycle.
2. If not, manually select the flush option.
3. Open the RO faucet and let water run for 5–10 minutes.

This removes:

• Air from the system
• Loose carbon particles
• Result: Clean, fresh-tasting water.

Step 9: Reset the Filter Life Indicator

1. Press and hold the Select button for 3 seconds to enter selection mode.
2. Tap Select repeatedly until the correct filter is highlighted.
3. Press the Reset button:
   • The filter life bars will reset to full

✅ Note: Selection mode will exit automatically after 5 seconds of inactivity.

Additional Resources

• Echo RO™ Filter Specifications – Detailed filter information and performance data
• Refer to the Troubleshooting section for filter-related issues

Troubleshooting Filter Installation

If you experience difficulty installing new filters:

• Ensure filters are installed in the correct order and orientation
• Confirm:
  • Filters are fully seated
  • Numbers face the right side
• Check port alignment and keying:
  • Misaligned ports may prevent proper insertion

Adjusting Filter Alignment

• Hold the raised grips on the filter
• Gently rotate to align with the correct position
• Reinsert and lock into place

Echo RO & Echo Server Installation

Follow these steps to correctly connect your Echo RO™ system to the Echo Server. This setup allows water to flow from the RO system through the Server before reaching your faucet.

Step 1: Turn Off Water Supply

1. Locate the water supply valve connected to your Echo RO™ system.
2. Turn the valve OFF to stop water flow before making any connections.

Step 2: Disconnect Existing Faucet Tubing

1. Locate the blue tubing currently connected from the RO system to the faucet.
2. Disconnect this tubing from the faucet connection:
   • Press the quick-connect collar
   • Gently pull the tubing out

✅ Note: This tube will now be rerouted through the Echo Server.

Step 3: Connect RO System to Echo Server (IN Port)

1. Take the tubing you just removed from the faucet.
2. Insert it into the “IN” port on the Echo Server.
   • Push firmly until fully seated
3. This creates the connection:
   • Echo RO™ → Echo Server (IN)

Step 4: Connect the Echo Server to the Faucet (OUT Port)

1. Take the new 1/4” tubing included with the Echo Server.
2. Insert one end into the “OUT” port on the Server.
3. Connect the other end to the RO faucet fitting.

⚠️ Important: All tubing used must be 1/4 inch (0.635 cm) in diameter.

Step 5: Restore Water Supply

1. Turn the water supply valve ON.
2. Allow the system to pressurize.
3. Check all connections for leaks:
   • RO unit
   • Server ports
   • Faucet connection

Step 6: Connect Power Supplies

⚠️ Important: Each power adapter must be connected to the correct device.

1. Locate both power adapters:
   • One with a green LED
   • One with a red LED
2. Connect as follows:
   • Green LED adapter → Echo Server
   • Red LED adapter → Echo RO™ system
3. Plug both adapters into a surge protector.

‼️ Warning: Reversing the power adapters will prevent the systems from functioning properly.

Step 7: Test System Operation

1. Turn the RO faucet ON and OFF repeatedly.
2. Observe system behavior:
   • Water should flow normally
   • The Echo Server should activate during use

Step 8: Final Check

• Ensure:
  • All tubing is fully inserted
  • Connections are secure
  • No leaks are present
• Confirm both devices are powered and operating correctly

💡 Tip: If water does not flow or the system does not activate, recheck tubing direction (IN vs. OUT) and power connections.
 

🎥 Check out this video to get step-by-step guidance!

Echo RO Questions, Videos, & Solutions

How can I bypass my Flow, connecting the RO directly to the faucet?

🎥 Echo RO & Echo Flow: How to Connect RO Directly to Faucet

How can I uninstall and replace my Echo RO Unit?

🎥 RO Removal and Install Instructions

🎥 How To Remove Tubes from RO

Can I connect my RO to the fridge (refrigerator line)?

• The RO can be split between the fridge and the sink. The RO supply line can run to the fridge. Can be split with a 'T' Style fitting to supply water to the sink Faucet in the kitchen as well.
  • The line running to the Faucet on the sink can have the H2 server installed.

How do I replace the RO Port / Elbow Piece (connection ports)

🎥 RO Port Replacement

Sulfur Odor (Rotten Egg Smell) – Causes & Solutions

A sulfur or “rotten egg” smell in your water is often related to iron content or bacterial activity in the water supply. This can affect the performance of your Echo RO™ system if not addressed properly.

Possible Causes

• High Iron Levels
  Excess iron can overload the RO membrane and reduce filtration efficiency.
• Bacterial Growth
  Certain bacteria can interact with iron or sulfur compounds, producing unpleasant odors.

Recommended Solutions

To protect your system and improve water quality:

• Install an Inline Iron Filter (Pre-Filtration)
  • Reduces iron before water enters the RO system
  • Helps prevent premature filter clogging and performance issues
• Add an Inline UV Sterilizer (Optional)
  • Helps control bacterial growth within the system
  • Reduces odor-causing microorganisms

⚠️  Important: Addressing iron and bacteria issues before water reaches the RO system will:

• Extend filter lifespan
• Improve the taste and smell of the water

The Echo RO produces water at a slower rate than a standard faucet, with a flow rate of 1.2 liters per minute (0.317 gallons per minute). If you notice any issues with water flow, follow the guide below to troubleshoot and resolve common problems.

1. Echo RO Has No Water Flow

Scenario 1: Water pump works but no water is dispensing

• The RO membrane may be blocked. Try replacing the RO filter.

Scenario 2: Water pump isn’t working and no water is dispensing

• Check your source water pressure—it may be too low.

• Make sure the RO is plugged in.

• Test the outlet by plugging in a different appliance.

• Check the power adapter light to ensure it’s working.

2. Echo RO Has Sporadic or Fluctuating Water Flow

If your water flow is irregular, try the following steps:

1. Check the angle stop valve – Ensure the Cold Water Inlet valve is completely open.

2. Check source water pressure – It should be between 40–80 psi. Low pressure can cause flow fluctuations.

3. Inspect hoses – Remove any kinks or bends in the tubing.

4. Check filters – A partially blocked RO membrane or saturated filters can slow or stop water flow.

Filter Maintenance

• Filter #1 (PP – Sediment Filter): Captures larger particles. Replace if clogged.

• Filter #2 (CTO – Carbon Block Filter): May restrict flow when saturated. Replace if needed.

• RO Membrane: If water flow has slowed or become irregular, consider replacing the membrane. A new membrane restores the normal flow of 1.2 L/min.

Tip: After changing filters, ensure all filters are seated correctly. Remove and reinsert if necessary.

3. Tube Connections and Air Bubbles

If your TDS readings seem high or flow is irregular, air may be trapped in the tubing. To fix:

1. Turn off the valve.

2. Unplug the tube from the angle stop valve.

3. Cut ¼ inch off the end of the tube using a razor blade (no scissors).

4. Reconnect the tube to ensure a proper seal.

5. Repeat for the tube connected to the RO system.

6. Turn the valve back on fully.

4. Echo RO Connected to the Echo Flow Unit

• The water flow should be slightly choppy, not smooth.

• Ensure the pump for the Flow Unit is turned on.

  • If the switch on the back of the Flow Unit is turned off, the RO won't function properly.

• Once it's activated, this should resolve the issue you're experiencing with your RO system.

If the issue persists:

• Bypass the Flow Unit and connect the RO directly to the faucet.

• This helps determine whether the issue is with the Flow Unit or the RO system.

• Then, please contact support by uploading a video 

5. RO Stops Dispensing Water and Shows an Alert

• If all icons flash and the RO beeps 30 times, there may be a water leak.

• Check all connections and ensure the cold water valve is open.

6. Echo RO Has Continuous Water Flow

• If water runs constantly during downtime, please contact support by uploading a video

• Our team will review the issue and get back to you promptly.

Need Help? Contact Support

If you encounter any issues or have questions about your Echo RO, our dedicated support team is here to assist you. Whether you're experiencing technical difficulties, need replacement parts, or just have a general inquiry, don't hesitate to reach out.