Echo Flask Warranty

Warranty Claim Submission

To maintain eligibility for this limited warranty, the following conditions must be met:

• The product must be purchased from echowater.com or an authorized Echo Water dealer. Devices purchased from private marketplaces (such as eBay or social media private selling platforms) are not eligible for warranty coverage, as they are not sold through authorized channels.

• Original Ownership: Warranty coverage applies only to the original purchaser.

  • If the product was gifted, the recipient must have access to the original order information.

  • Warranty coverage ends if the product is resold or transferred to another person.

• Proof of Purchase (for third-party sales): You must provide a copy of the original store receipt showing:

  • Date of purchase

  • Place of purchase

  • Purchase price

To file a valid warranty claim, we’ll need the following information:

• Completion of troubleshooting is required. Our support team will first gather the necessary information and guide you through education or troubleshooting steps that may resolve the issue. You may be asked to provide documentation, photos, or videos so we can clearly assess and diagnose the concern.
  This includes a short video that clearly shows:

  • The device serial number

  • The issue being reported was captured while the recommended troubleshooting steps were being performed
    (Please refer to the Troubleshooting Requirements section of this warranty for details.)
    If we’re unable to see the reported issue clearly, we may request additional documentation. 

• Current shipping address confirmation
  Required if a replacement is approved.

• Return of the device (if requested)
  In some cases, Echo Water may require the device to be returned for inspection and/or to complete warranty coverage.
  Do not dispose of the device or any of its components unless you are specifically instructed to do so by Echo Water. Disposing of the product without authorization will void warranty coverage.

This process helps us accurately diagnose issues, support our engineering team, and ensure warranty claims are handled fairly and efficiently.

Warranty Limitations & Exclusions

Non-Performance Components Disclaimer: Components that do not directly impact hydrogen production—such as the notification speaker, LED lighting, or other auxiliary features—are not covered under this warranty. These elements are considered non-essential to the core function of the device and may be subject to wear or damage due to environmental exposure (including moisture) or physical impact (such as movement causing internal components like the circuit board to shift). As long as the device continues to properly generate hydrogen, these non-performance-related components are not eligible for standard warranty coverage but would be covered under the Echo Care plan.